Frequently Asked Questions (FAQ)

Orders

How to place an order?

How can I order for large quantities of the product as part of a corporate order?

⦁ You can write an email to info@kirtilal.com for your corporate requirements or Call Us on +91 99789 78780, +91 95377 3337 (9 AM – 8 PM)

Can I change my order once it’s been placed?

⦁ Yes, By contacting us on our helpline number –+91 99789 78780, +91 95377 33377 (9 AM – 8 PM).
⦁ By writing to us at info@kirtilal.com

Can I get quotations or order products from brands/makers not listed in the Brand List?

⦁ Yes, By contacting us on our helpline number –+91 99789 78780, +91 95377 33377 (9 AM – 8 PM).
⦁ By writing to us at info@kirtilal.com

Payment

How can I pay for an order?

⦁ You can choose to pay for an order with any of the below methods:
⦁ Cash on Delivery
⦁ Net Banking
⦁ Visa, MasterCard
⦁ NEFT/RTGS
⦁ Cheque/DD

My payment process was interrupted. What should I do?

⦁ No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.

Can I use the Cash on Delivery (CoD) payment option for every product I buy on kirtilal.com?

⦁ COD is not available in all Pin Codes. Please enter your Pin Code on the product page to see if your Pin Code is covered.

I made a payment but the order was not successful?

⦁ Please get in touch with our customer care team at info@kirtilal.com 

⦁ Call us on our helpline number +91 99789 78780, +91 95377 33377 between 9 AM and 8 PM

Cancellation and Returns

How can I cancel my order?

⦁ You can cancel an order using any of the below-mentioned methods:
⦁ By contacting us on our helpline number –+91 99789 78780, +91 95377 33377 (9 AM – 8 PM).
⦁ By writing to us at info@kirtilal.com
⦁ Order can be cancelled only before dispatch.

Can I return the product delivered to me?

⦁ Of course, a product can be returned but only under the following circumstances:
⦁ Product is physically damaged/defective/wrong size
⦁ Varies from the description on the website
⦁ Wrong item delivered
⦁ Note: To justify supply chain cost, we don’t encourage returns for those products worth less than 1000.

What should I do if I find the package open or tampered with on delivery?

⦁ Sorry about that. Please get in touch with our customer care team at info@kirtilal.com or call us on our helpline number +91 99789 78780, +91 95377 33377 between 9 AM and 8 PM

Issue still not resolved? Contact us through below channels

⦁ Call Us at 9 AM – 8 PM: +91 99789 78780, +91 95377 33377
⦁ Email Us at:
info@kirtilal.com